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Chief Information Officer
Title:Chief Information Officer
Type of Employment:Full Time



JOB TITLE: Chief Information Officer

DEPARTMENT: Information Systems

REPORTS TO: Chief Executive Officer


CREATED DATE: 02/13/2017




The Chief Information Officer (CIO) will provide technology vision and leadership in the development and implementation of the CCHS Information systems. The CIO will lead the health care network in planning and implementing enterprise information systems to support both distributed and centralized clinical and business operations and achieve more effective and cost effective organization-wide IT operations. Additionally, the CIO:

  • Provides strategic and tactical planning, development, evaluation, and coordination of the information and technology systems for the health care network.

  • Facilitates communication between staff, management, vendors, and other technology resources within the organization.

  • Oversees the back office computer operations of the affiliate management information system, including local area networks and wide-area networks.

  • Responsible for the management of multiple information and communications systems and projects, including voice, data, imaging, and office automation.

  • Designs, implements, and evaluates the systems that support end users in the productive use of computer hardware and software.

  • Develops and implements user-training programs.

  • Oversees and evaluates system security and back up procedures. Supervises the Network Administrator.




    1. Manage the implementation of new information systems, as needed.



  1. Approves, coordinates and controls all projects related to selection, acquisition, development and installation of major information systems. Provides advice on evaluation, selection, implementation and maintenance of information systems, ensuring appropriate investment in strategic and operational systems. Evaluates systems to measure their success.

  2. Reviews all hardware and software acquisition and maintenance contracts, soliciting involvement and participation of other management team members as appropriate.

  3. Develops and maintains corporate policies and standards aimed at maximizing effectiveness and minimizing costs related to the acquisition, implementation and operation of IT systems.

  4. Develops, when possible, master purchase or lease agreements for hardware, software, maintenance and telecommunication services.

  5. Develops and monitors the approved annual operating and capital budgets for information and technology systems.

  6. Maintains contact with IT suppliers and maintains knowledge of current technology, equipment, prices and terms of agreements to minimize the investment required to meet established service levels. Evaluates alternatives, performs appropriate cost benefit analysis, and recommends solutions that maximize effectiveness and minimize costs commensurate with acceptable risks.


  7. Manages relationships with vendors for sales, service and support of all information systems and technology. Maintains problem logs, documenting system errors or defects. Serves as the primary contact to software, hardware and network-related vendors, consultants, and partners.



  8. Responsible for the technology vision and planning process that will regularly evaluate existing technology, information systems, and staffing, research new solutions and technologies and recommend changes.

  9. Responsible for planning, development, evaluation, coordination and management of the information and technology systems. This includes telephones, data imaging, practice management systems, and office automation.

  10. Develops and enforces policy and procedures to ensure the protection of the CCHS’ IT assets and the integrity, security and privacy of information entrusted to or maintained by CCHS.

  11. Oversees the linkage between external technology systems (e.g. government, vendors and other health care organizations) and the CCHS’ IT resources; including systems for electronic data exchange.

  12. Recommend changes to software applications based on analysis of their impact to all users requirements.

  13. Gather and analyze changing requirements of users and develop effective and feasible ways to satisfy user requirements.



  14. Promotes and oversees relationships between the health care network’s IT resources and external entities (e.g., government, vendors, researchers, and other health care organizations).

  15. Ensures that all information systems and networks operate according to internal standards, external accrediting agency standards, regulatory agencies and legal requirements, including HIPAA.

  16. Develops and maintains the systems architecture, defining standards and protocols for data exchange, communications, software and interconnection of health care network information systems.

  17. Coordinates and manages reporting needs and data analysis for CCHS. Ensures that the gathering, processing, distribution and use of pertinent information required by management to make decisions occur in a timely, accurate and cost effective manner.

  18. Manages the system that provides training and support to end users.

  19. Ensures that data systems are capable of provision of all patient data and statistics as required by Federal, state and local agencies. Ensures the integrity of such data and supports the development of patient reports as requested.

  20. Develop and maintain system recovery plan in the event of power failure, damage to system, etc.

  21. Facilitate correction of any system failures, contact point for computer problems.

  22. Oversee the development, maintenance, and communication of systems documentation, policies, and procedures.




  23. Supervises the development and maintenance of user documentation, including complete user manuals, FAQs and help files.

  24. Communicates IS/IT plans, policies and technology trends throughout the organization, including management groups and professional staff.


  25. Develop, implement and maintain comprehensive user training program. Provide directly or arrange new user training and advanced training for existing users.

  26. Update documentation and on-line help facilities.



  27. Select, train, supervise, evaluate and dismiss, if necessary, support staff and any third-party administrators.

  28. Serve as a member of the Senior Leadership Team.

  29. Perform other duties as required to assist CCHS in achieving its mission.




Job Title

Number of Incumbents

EMR/Data Analysts


Project Management Staff






Minimum of 3 years of experience with increasing responsibilities for management and support of healthcare information systems and information technology, direct management of a major IT operation is preferred. Significant experience in a health care setting is desirable, specifically in technology and information systems planning to support business goals. Experience should also include exposure to both shared and outsourced solutions, as well as support of in-house information and communication systems in a multi-site client-server environment. Specific experience with practice management, financial management and clinical management information systems is a plus. The ideal candidate will also have:


  • Familiarity with desktop, notebook, handheld, and server computer hardware.

  • Familiarity with local and wide area network design, implementation, and operation.

  • Familiarity with operating systems such as Windows, Unix, and Linux.

  • Knowledge of various office productivity software programs such as word processing, databases, spreadsheet programs, and communications software.

  • Familiarity with various computer peripherals such as printers, monitors, modems and other equipment.

  • General knowledge of business processes and their interrelationship gained through three or more years of related experience.

  • Ability to analyze and resolve complex issues, both logical and interpersonal.

  • Effective verbal and written communications skills and effective presentation skills, all geared toward coordination and education.

  • Ability to negotiate and defuse conflict.

  • Self-motivator, independent, cooperative, flexible, creative.


    Education: Requires a Bachelor's degree in Computer Science, Business Administration, Health Information Management or a related field or equivalent experience. A Master’s degree in Health Administration, Health Informatics or Business Administration or related field highly desirable.



    Comprehensive knowledge:

  • Business principles and techniques of administration, organization, and management to include an in-depth understanding of the key business issues that exist in the health care industry. These include, but are not limited to, knowledge of strategic and operational planning, health care economics, personnel administration, federal, state and local laws, marketing, financial and cost analysis, trends in the health care industry, and primary health care administrative theory and practice.

  • Data processing methods and procedures, and computer software systems.

  • Business office operations as it pertains to third party billing and reimbursement activities in a managed care environment.

  • Systems design and development process, including requirements analysis, feasibility studies, software design, programming, pilot testing, installation, evaluation and operational management.

  • Business process analysis and redesign.

  • Design, management, and operation of managed IT systems.


    Proven skills in:

  • Negotiating with vendors, contractors, and others.

  • Budget preparation and monitoring.

  • Planning and organizing.

  • Management and leadership.

  • Communication.


    Demonstrated ability to:

  • Relate to all levels of the user community.

  • Be a team player that motivates and educates other team members.

  • Plan, implement and support systems in a complex health care environment.

  • Set and manage priorities.

  • Comprehend complex, technical subjects.

  • Translate technical language to lay audiences.

  • Link and apply complex technologies to business strategies.


    Licenses or Certifications: Relevant technical certifications preferred, but not required.


    Mental Requirements



Level 1 – Requires some concentration and normal attention. Generally, once the job is learned, the tasks can be performed more or less automatically.


Level 2 – Requires high periods of concentration intermittently and normal attention. Generally, even once the job is learned, tasks will require normal attention to deal with recurring variables.


Level 3 – Requires a high level of concentration and high level of attention intermittently. Generally, the approach to tasks may be consistent, but the number of steps required and/or the number of variables involved creates the possibility of errors unless the incumbent pays close attention.




Physical Requirements



Approximate % of Time















Approximate percentage of time spent lifting, pulling and/or pushing: 5%


Maximum number of pounds required (with or without assistance): 50 lbs.


Types of objects the incumbent is required to lift/pull/push: Computer, Printer, Photocopier, and Telephone


Machines and Equipment Used:


Machines, Equipment, Tools

Approximate % of Time

Degree of Hand-Eye Coordination Required

  1. Computer/Printer



  1. Phone



  1. Photocopier




Approximate percentage of time incumbent spends in “on-the-job” travel, excluding commuting to regular work location: 10%


Working Conditions

Office environment and clinic setting with some exposure to individuals with potentially contagious infections; low-moderate risk of injury



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