Job Openings >> TeleHealth Coordinator
TeleHealth Coordinator
Summary
Title:TeleHealth Coordinator
ID:1586
Location:Orange Mound Health Center
Type of Employment:Full Time
Description

POSITION DESCRIPTION

 

JOB TITLE: TeleHealth Coordinator

DEPARTMENT: Nursing

REPORTS TO: Medical Site Manager

FLSA STATUS: Non- Exempt

CREATED DATE: 11/10/17

PAY RANGE: Click here to enter text.

 

REVISION DATES:10/17/2018

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POSITION SUMMARY

 

To provide efficient access for patients to an RN for clinical questions and prescription refills. This position will assist in CCHS' ability to improve overall compliance to medical care and obtain shared savings goals by increasing care coordination and risk assessment.
 

 

KEY RESPONSIBILITIES

 

  • Function independently in a highly collaborative environment, maintaining personal professional responsibility for assessing all symptom-based encounters.
  • Assess patient issues over the phone to determine appropriate place of care (i.e. clinic appointment, priority care, or ED)
  • Respond to patient requests for refills, results, and other clinical questions
  • Determine patient's perception of his/her immediate needs and concerns, identifying the patient's desired course of action.
  • Collect subjective and objective data from the patient, family, and/or caregiver, and other sources as available and necessary, utilizing critical thinking and interpreting data as collected.
  • Arrange data collected in a sequential manner to address anticipated or immediate needs of patients using critical nursing judgement.
  • Utilize critical thinking and clinical judgement to select and apply the appropriate decision support tools to each patient encounter.
  • Apply evidenced-based decision support tools, instruments, and other resources relevant to the provision of nursing care utilizing telehealth technology, critical thinking, and clinical judgement.
  • Analyze and synthesize available data, information, and nursing knowledge relevant to the presenting health situation to identify patterns and variances in health as well as gaps in care.
  • Utilize clinical reasoning when investigating, focusing, verifying, clarifying, comparing, ruling-out, and processing patient data and information.
  • Document the information and data collected in a telephone encounter that is understandable and clearly follows the SBAR format.
  • Assist clinic staff by completing patient call backs that are overdue or outstanding
  • Provide support to clinic LPNs and CMAs as it relates to clinical questions and situations that require a higher level of clinical judgement or assessment.
  • May perform other duties as necessary

 

 

 

JOBS THIS POSITION DIRECTLY SUPERVISES: None

 

 

POSITION REQUIREMENTS:

  • Licenses/Certifications/Education: RN

  • Experience: Minimum of 2- 3 years of clinical experience in an acute or ambulatory care setting. Experience using EHRs to resolve patient concerns. Experience with assisting patients with issues via phone or care coordination in an ambulatory setting is preferred

 

Mental Requirements

 

 

Level 1 – Requires some concentration and normal attention. Generally, once the job is learned, the tasks can be performed more or less automatically.

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Level 2 – Requires high periods of concentration intermittently and normal attention. Generally, even once the job is learned, tasks will require normal attention to deal with recurring variables.

 

Level 3 – Requires a high level of concentration and high level of attention intermittently. Generally, the approach to tasks may be consistent, but the number of steps required and/or the number of variables involved creates the possibility of errors unless the incumbent pays close attention.

 

 

 

Physical Requirements

 

Activity

Approximate % of Time

Comments

Sitting

80%

 

Standing

10%

 

Walking

10%

 

 

100%

 

 

Approximate percentage of time spent lifting, pulling and/or pushing: 5%

 

Maximum number of pounds required (with or without assistance): 10 lbs.

 

Types of objects the incumbent is required to lift/pull/push. Click here to enter text.

 

Machines and Equipment Used:

 

Machines, Equipment, Tools

Approximate % of Time

Degree of Hand: Eye Coordination Required

  1. Photocopier

10%

Low

  1. Fax Machine

10%

Low

  1. Telephone

90%

High

  1. Computer

90%

High

  1. Calculator

5%

Low

 

Approximate percentage of time incumbent spends in “on-the-job” travel, excluding commuting to regular work location: 10%

 

Working Conditions

 

Typical office environment.

 

OTHER REQUIREMENTS:

 

Occasional driving of automobile for clinic visits, outside training and meetings.

 

Communication Demands: Talking on telephone, training/giving instructions; receiving instructions and composing written language (English).

 

Decision Making: Makes independent decisions with occasional guidance from manager. Makes independent decisions on routine activities within the scope and function of the position.

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